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Frequently asked questions
I do not receive the confirmation code
The code is emailed and valid for 15 minutes. Check your spam folder. If it expired, register again: a new code is sent.
Forgot password
On the sign-in screen tap “Forgot password?”, enter your email: a reset code is sent. The new password must differ from the old one; every open session is closed.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple or Google. iPhone/iPad: Settings → your name → Subscriptions → FSnav. Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Cancellation takes effect at the end of the paid period.
New device: how do I get my subscription back?
Sign in with your account, then My account (avatar top right) → Subscribe → “Restore purchases”. The same Apple/Google account as the purchase is required.
Delete my account
In the app: Home → avatar (top right) → Delete my account. Confirm by typing DELETE and your password. Deletion is immediate and permanent: account, sessions and subscription history are erased from our servers. Navs and recordings stored on your device are unaffected. Cancel your subscription with Apple/Google first: deleting the account does not cancel it.
Does the app work offline?
Yes for the map, the downloaded country pack, your navs and flight recording. Weather, live traffic and account sign-in need a network connection; the session stays active offline.
Is the data up to date?
Aeronautical data follows the AIRAC cycle (updates are offered in the app). It remains an aid: always check official documentation and NOTAMs before flying.